I called Rooms to Go to return a sofa that has been replaced for a second time and the second couch has the same defect (defective fabric). The customer service representative told me that RTG does not have a return policy after 48 hours of the purchase date. The RTG web site clearly says that you ...
I have experienced the worse problems with this company. I purchased an entertainment center and a dresser from them about six weeks ago. The entertainment center was delivered first. It had scratches all over it for which the delivery drivers tried to hide by using a scratch coverup. I have seen ...
Customer service should be renamed as Delivery Scheduler, it's appropriate that's all they can do for us, that's all they did to us. For other requests the answer was "talk or call the driver" or "the driver will call you" or "call your local store, maybe they can help ...
I recently purchased a sectional sofa from Rooms To Go @ Willowbrook - Houston. When I asked to exchange a few pieces because they were too large for my room, they were decent about making a trade for an equal or greater amount. My sales rep, Renee, was wonderful. She spent approx. 2 hours helping ...
I purchased a dining table set paying cash $1,244.85 from rooms to go show room, frico, tx on 07/04. The furniture was delivered after 20 days with broken chairs. I contacted the delivery office, who till today (oct 7) keep sending me broken chair/s as replacement. I contacted the show room manager ...
When they delivered the sleeper and saw the stairs they had to go up the two guys said it won't fit and refused to even try. Even though in other other room upstairs has a full size sofa my wife and I took up earlier in the week. So that said they would cancel the order back at the warehouse. Since ...