I purchased a cell phone from the company Metro PCS and when I purchased the cell phone I was given forms to submit for a rebate in the amount of 30.00 dollars. I mailed the rebate and a copy or the receipt for the purchase of the cell phone in a timely manner. I never received my 30.00 dollar gift ...
I have been with MetroPCS since December. I pay my monthly charge early for four phones. On April 1st 2012 I contacted them and explained my sons phone broke and since he is away at college and does not receive good service in Massachusetts he will be changing carriers. I was told to check back ...
First, I would like to start by saying that I have been working in the "Customer Service" Industry in some form or fashion over 20yrs.in that time frame I have learned to value people as individuals and have come know that every time I encounter a customer I have to treat there situation ...
1st time I called to check on it they said it was invalid because they received it outside the allowed time frame. I kept all of my records and explained to Santos that I was looking at the rebate form, the receipt, and the delivery receipt from the P.O. And then I said to him "what seems to ...
I have had metro pcs service for over 3 years, and i got my son a droid phone from metro, on family plan, i was to get a $5.00 discount, and since he had a new droid, his was $45.00, his phone was stolen 2 days later, we reported it to metro, they shut it off, few days later he got another phone, ...
Metro pcs refuses to honor the "mail in rebate " i sent over a month ago. Customer service tells me they dont find my account on record, they said that i have to send copies of all the documents (receipt, bar code, form etc.) again for them to help me... Who the hell keeps records of mail ...