Needed to have a Magellan eXplorist Gps unit repaired so I called the technical support number. Was told they did not have any parts (2 year old unit!) to fix it but I could upgrade to a new unit. When I asked how much to upgrade I was told full price! Of course they would take my credit card ...
I've been awaiting 24 months for an update for that old application in my own Magellan 800. They keep showing me it's arriving but never comes. After I contact, I result in India plus they simply keep saying that it's arriving even if I request a particular day. You-can't appear to achieve a person ...
I contacted Magellan tech support on September 17. Today is now October 22 and I'm still waiting on the replacement gps. It's under warranty. I only live 20 miles from where they're shipping it. At the time I called I hadn't even had it 6 months. The satellites would go down and put me back up 14 ...