Hsbc retail services
Said they would removed late fee and didn't, would not remove my name from call list, they called it a courtesy call
I placed a call to HSBC retail services regarding my yamaha account, asked to have a late fee removed because I never received my billing statement in the mail, they put me on hold, when they came back 20 minutes later from being on hold, customer service rep. Stated she would remove the late fee ...