On 8/19 My system went down so I called Dire way to report the problem 3 weeks later a tech finally shows up. He spends about 30 min looking at it and says Transmitter is bad and that he does not carry parts with him, he would have to order one and come back out. Well a week or two went by and I ...
Not only is this company using False advertising, they even rip you off on any rebate that was due to you. I was suppose to get a $100.00 rebate, but they waited almost three months after I sent in the rebate form and proper info. Lo and behold, they sent everything back, minus the rebate form and ...
I've had Direcway for over a year. During that time I've probably gotten to use it only half the time. When it is running it works good, but the equipment is terrible and constantly malfunctions. I've waited weeks for them to send a service guy, who does a temporary fix and leaves. Within a week of ...
Ok!!! I have seen some companies that are hard to deal with but this one takes the cake in a big way. I moved somewhere out next to BFE. And therefor not alot of options are available. The story goes like this: I Called up the sales and of course I asked tons of questions. Like whats my up and down ...
I am emailing thru a non-Direcway source because once again, my expensive Direcway service is down due to a hardware issue! I am getting extremely tired and frustrated with the extremely bad service and non-existent technical support I have received from Direcway for the past 2 years. I signed up ...
Living in a remote location, we subscribed to Direcway as satellite is the only means of getting broadband out here at the moment. When this works it is pretty good, however if you need any kind of customer service, your're in trouble straightaway with these people! Customer Service calls are ...