Waiting 35 minutes to speak to a technician to cancel a charge. This charge was in the amount of $253.94, annual fee, for the privilege of being able to speak to a technician in North America and not in India. ...
One year ago, I signed up for Dell DataSafe Online Backup service that was bundled with my new Dell laptop. The service did weekly backups of my data for a year. It works great as reported in its logs. Last week, I did a clean installed of Windows 7 knowing that I could easily restore my files from ...
I made a 4 year business lease with Dell on an XPS M1730 Notebook Computer on February 13. I chose a business lease because I wanted their "Next Business Day" service so that I wouldn't experience any major downtime. Within the first 21 days the AC Power Adapter failed. Dell quickly ...
Unlike most companies, Dell Financial Services basically punishes you for trying to pay your bill same day or over the phone. The way their system is set up, if you don't have the money until the due date, then you're going to be out $10 to pay your bill on time. They charge you this through ...
Back in April of I bought a computer and monitor by phone. The sales representative, a Mr. Carlo Tala, wanted me to sign up for a Dell Preferred Account, or basically a credit account. To entice me to do so, he offered me a $200 gift card that I would receive through the mail. I said that it ...
Purchased a new computer system with new Windows 7 operating system, on the day the availability was announced. I opted for a 3 year extended onsite warranty. System installed on 11/24/09. In setting up the system, I found that several software features were not activated and not available. Tech ...