Known design flaws were not communicated to consumer. Product is now unusable and company claims we "missed" our opportunity for resolution. This Dell Inspiron 5150 has never worked properly. It often overheated causing sudden shutdowns. The power connector was never solid - failing to ...
Earlier this year my wife's Dell laptop died. It was still in warrantee so I called Dell to get it fixed. While talking to the "agent" she told me of another warrantee that would cover ALL equipment attached to my computer. I explained that my computer had NO Dell equipment attached to it ...
I called Dell on June 9, to order a replacement LCD screen for my Inspiron 1545. It is still under warranty and they should have simply agreed to send the replacement. I had to request a supervisor and even then was completely blown off. Not only was I blown off, but any evidence of my call was ...
I needed an inexpensive laptop to tide me over until I saved enough for a great desktop, so I called Dell and told the saleswoman what I was looking for. She told me that there was 12-month interest-free available, then proceeded to ask me what I would be using the computer for, etc. Based on the ...
I purchased my computer mid-summer last year from Dell. They had a deal going where you could customize a computer to your liking with Windows XP and the ability to upgrade to Vista when you were feeling ready. The computer I had prior to this I had had for several years and only felt the need to ...
I just had a customer service encounter with Dell that was terrible. Unfortunately, it was typical of my service experiences with Dell. Just so you know, I'm not just an average consumer. For the past three years I have been involved with training customer service to Fortune 100 companies and many ...