We've been account holders with Wamu for over 20 years (before they were Wamu). After the Chase took over I've had 3 serious problems with Chase: -Terrible customer service; they act as if they were doing you a favor. - Written communication concerning new fees and procedures are non-existent. When ...
My CD is up today and I happen to be on vacation out of the country... I have many CD's and never a problem closing them even while on vacation. Well today after 2 hours of calls and lots of people (not toll-free) I am told they could close my account and send me MY money only if I answer questions ...
I found out about the increase in the minimum payment rate from 2% to 5% only just today. Chase told me that they sent a letter in June, but I never received it. On a $20,000 balance, this is almost a $600 per month increase, which is incredible. It would have been nice to have received some ...
I was very upset with Chase Bank. They cancelled my card, but never let me know. I ran out of gas and had to walk home with my kids at midnight. When my card was denied, I called them and they said they had cancelled my card weeks ago and sent a letter. Really... I am set up for alerts. No alert. A ...
I saved and saved to pay off the $3800 I owed Chase, which was fomerly a Wamu account. I owed $1500 of it at 25% interest from a CA two years ago, the rest was at 10%, I could never bring the balance down and was always stuck just paying off the lower interest. I was soooo glad I finally saved ...
I have been a Chase credit card customer since 1995 with excellent credit, being rewarded with credit line increases up to $34,000. Due to illness, I had to draw from my credit line, and now carry a balance. My monthly payment is taken from my checking account automatically, I am therefore never ...