I purchased a "brinkmann elite dual sear gas grill, model 810 3660 sg" from home depot and after about 8 to 10 uses it caught fire externally and melted the knobs, ruined the finish and made the electronic ignition unusable. I contacted home depot and was directed to the manufacturer, ...
Called customer service on March 11 and talked to a rep by the name of Taylor Wolfe. He told me to email a summary and photos. Here is a copy of that email Serial # TBC-3810S-024119-0909N Purchased approx. 9 months ago at the Home Depo, Sun City Center, Fl. Lit a natural lump charcoal fire; came ...
They'll not recognize the 10-year guarantee about the Burners. They did 2 yrs before today they state that that's regular deterioration writers won't last forever. I anticipated them to last ten years not 3 after which 2... I also had an extremely difficult time every time to obtain them to hornor ...
Where to start... Well first of all this is partially my fault! I'm a big believer of buying american whenever possible (we all know it's not always easy to find everything we want / need thats made in U.S. A) and also that you get what you pay for. About a year and a half ago I went new grill ...