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Found 18 reviews / complaints
Page 3

TXU
Empty House Billed $468.84 With Spinning Meter, Meter Recalibrated, Bill Upheld

My husband and I are selling a home in North Central Texas. We signed up with TXU energy to provide the electrical service. For several months we received bills ranging between $20 and $25. The home is completely empty. Thermostat set to 62 for the heater, just to protect against frozen pipes. So ...

TXU Energy
Estimated Usage, Meter Reader Not Sent, Months of Readjustments

After months of complaining with no aid or relief TXU energy continues to estimate my monthly energy usage. I ask them to just read the meter but the meter reader who used to be as regular as the postman is no where to be found. Eventually they do send the meter reader out and guess what they bill ...

TXU Energy
Bill Three Times Higher Than New Provider, Meter Re-Read Requests Ignored

After paying a $300 deposit in December to sign up with TXU; I received my first bill in January for a 30 day period. The cost: $318. I immediately called TXU and asked them to come re-read the meter. I called with requests in January, February and March, and was told yes, we'll get to it or we ...

Txu
Unexplained $1,200 Bill With Conflicting Explanations From Agents

I received a bill this spring from TXU for over $1200.00. They stated that I had missed a payment and this was a double bill. I barely pay that much all year for my electricity. When I called and talked to someone there they said the statement on the bill was false. The man said I did not miss a ...

TXU Energy
Duplicate Draft Reversed, Power Shut Off Anyway, Cash and Fax Demands

Here's the situation with TXU Energy: I had a bill due in April for $272.31. I paid through its Bill Matrix system with an electronic check. Through drafts I have set up through my bank, the check did not clear. I happen to see it when I was online, and called Bill Matrix again, and paid $273.00 ...

TXU Energy
Charging Us When We Requested Service With Another Electric Company

Back in December of I called TXU Energy to cancel my service at my old apartment since my husband and I were moving to a home. I asked for service for my new place and then called to let my husband know about it. He then told me he already called Green Mountain Energy for our energy service ...