After years of using TXU Electric Service, a friend of mine pointed out to me about TXU's "Monthly Charge" listed on my bill. This line gave no explanation of what the "$5.00 Monthly Charge" was for and when I called TXU, they would only say that it is a monthly customer charge. ...
According to the "Customer Bill of Rights, " TXU Electric lies when it says that after the first month's bill, you can switch back to your previous electrical provider for free. What they do not say is that you have to pay a $200 cancellation fee. You can always switch back for free, not ...
The incredible incompetence of TUX s first responders for customer service is so ridiculous poor it's laughable, yet incredible alarming that a major regional company here in the southwest cares so little for their presentation to the public. They are still a giant in the utility industry and ...
Why being back billed for $1000.00 charge after Hurrican IKE. Their customer call center is in Central America and cannot understand why we want to talk to someone in texas to solve the problem. They will also not forward an email or message to anyone in Dallas. You cannot go into a sevice center ...
I have been a customer of TXU for over 20 years but I have now had enough. I lived in 1,900 sqft home for 12yrs. My A/C unit is electric while my heat is gas. My TXU bill is typically around $120 during the winter and peaks at about $380 during the heat of the summer. My kilowatt usage is around ...
My husband and I are selling a home in North Central Texas. We signed up with TXU energy to provide the electrical service. For several months we received bills ranging between $20 and $25. The home is completely empty. Thermostat set to 62 for the heater, just to protect against frozen pipes. So ...