It took AUM two months to send a bill. Once I called them out on it, they were quick to remove the 7.00 late fee but I had to pay the service fee of 7.50 to pay online. I have been living in this apartment for 10 months and I have only received 3 bills. It seems they send them out every other month ...
I too am dealing with this bogus 3rd party billing company and their rude customer service. For over a year and half, I have used online banking. All of a sudden, for the past two months, they haven't received payment on time. How are they the only company who does not receive payment with 10 days ...
Part 1. Text of my original complaint to BBB, submitted months after getting nowhere with AUM The Better Business Bureau of Chicago & Northern Illinois 330 North Wabash Ave., Suite 2006 Chicago, IL 60649 31 March Dear BBB, I am bringing to your attention a list of complaints against the ...
Since I moved to this apartment August my monthly water, trash and sewer bill is between $80 to $100 per month. I sent email and made several calls but the answer I got was I am being billed according to the size of the apartment and total number of occupants. The apartment is 2 bedroom, 968 sq. ...