In August we purchased an Alienware M17XR3 laptop for $3,200.00. The main use of this laptop was to play internet games for our teenage son. At the time of purchase we also paid for 3 years of hardware support where a technician would come to your home if something needed to be repaired. On ...
I own an Alienware M17 that was purchased October. I bought it to use in graphic art creation rather than a gaming unit. I purchased the best components I could place on my credit card and wanted to use it for alot longer than the 1 year and a half that I have had it now. It has shut down on me and ...
I purchased a new Alienware m9750 laptop in June. November I called to purchase a replacement battery and I was told by alienware.com that they were out of stock and had stopped manufacturing replacement parts for the m9750 and that I would not be able to purchase a replacement battery. They said I ...
I paid over three thousand dollars for a sysyem that ever since i got it does not work it has been to there service once while warranty 3 months later same problem and they wanted to charge me to repair. I was so up set i asked them to send it back broke now is is very hard to find someone to fix ...
My son, an 18 year old 2008 high school honor graduate, has always wanted an Alienware computer since one of his friends got one. He spent ALL of his graduation money by paying us so he could use our credit card, though we were very hesitant for him to pay so much for a computer..."extreme ...
Complaint to BBB: I have had extensive problems with this PC, for which I paid $6,800, including several hundred dollars for the warranty. I now have both a failed optical drive and sound card, and I'm getting a runaround from the company about replacement parts. I'm getting a different story from ...