I contacted AHS via phone for a plumbing issue at 11pm on 01/28/07. I was called back on 11/29/07 after 1pm to schedule service. I spoke to Cathy, and explained that both my husband & I work until 5pm, and need a plumber that can service us after that time. (end of month, and we can not take ...
Our furnace stopped working we called ahs they sent one of their techs tech recommened to ahs to replace the furnace he let ahs know that the furnace has bad transformer and heat exchanger ahs decided to replace only the transformer we had heat we were happy for a whole 2 weeks the furnace stopped ...
That is it! I am finding another Home Warranty Company today. After 4 years with American Home Shield I am switching to another company. The final came today when I received a phone call from the customer service department to "again" tell me my repair is not approved. Here is a history ...
The company is terrible and took 5 weeks to send someone to fix our stove. The stove was never fixed and so we tried to cancel. Their cancellation department can only be reached by fax or mail and they can take up to 30 days. During that 30 days, they keep deducting money from our account. I called ...
I called AHS about two clogged toilets and they sent out a plumber today. He snaked the one toilet and found that one of those small plastic ant traps was inside (small kids). He was so happy he couldn't wait to tell my home warranty company (AHS) because he knew this would not be covered. He then ...
American Home Shield's finally sent out a serviceman 10 days after I initiated complaints about our attic air conditioner pan leaking on our ceilings. You can imagine the stains after ten days yet secondary damage such as this is not covered as per the fine print - even with a 10 day delay in ...