This is the complaint letter I wrote U-haul: 1- U-haul reservationist promised a 30 minute call back time. This turned into two hrs. Then a no time-frame available situation occuring in post Katrina Mississippi. There were no hotels avaiable for over one-hundred miles. 2- U-haul told us to drive to ...
On September 1st I went to the U-HAUL Main center in Southbay to rent a U-HAUL. While in line one of the U-HAUL reps (all of whom were goofing off and appeared to be pretty young), announced that regardless of reservations, everyone would be recieving a ten-footer. When I got to the head of the ...
We were told when bringing the truck back simply to "park it in the street" and throw the keys in the "yellow drop box, you can't miss it." That was the extent of our instructions on how to return the truck after hours (after 7pm). Upon arrival around 8:30pm on Tuesday June 10 ...