The Genie motor warranty is a joke. It is designed to avoid liability for product warranties. My Genie garage door motor has a ten year warranty. It failed. Authorized Genie dealers will NOT help with warranty claims. In order to make a warranty claim to the company, you must climb up to the motor ...
I purchase a Genie Excelerator Garage door Opener Dec and on Dec 26 the garage door opener would not completely close. Upon investigate the Screw drive in the rail system broke in half. I called genie customer service and warranty and described the problem and Genie REFUSED to warranty the parts. ...
Just a warning to anybody planning on purchasin a garage door opener. Genie does not carry the replacement parts in any major hardware store. I've gone though hell trying to get the safety sensors replaced for my unit. One of their authorized dealerships came out and offered to replace these units ...