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Found 18 reviews / complaints
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Sears.com
Price Match Adjustment Promised on Toshiba TV Never Applied After 20 Calls

I did a price match for Toshiba 42HL167 LCD HDTV that was $1799 from sears.com against another store that had the same TV for lower price that was $1349. Since I have a Sears card credit card I used it to purchase the TV from sears.com for extra discounts. I spoke with 1 of the rep and she was very ...

Sears.com
Refuses Return of Unopened $750 Computer After Repeated Attempts

On September 14 we purchased a computer off Sears.com. Prior to the order being shipped we changed our mind and called their customer service line to cancel the order. The operator we spoke with told us her computer was down but that she would try to cancel it once it came back up. However, we ...

Sears
Debit Card Charged Multiple Times After Mattress Order Cancelled

Order a mattress & foundation set from Sears.com on Oct 3 to be delivered on Oct 25. Called the day before delivery... Was told "order was stuck in system" Call back next day. Was told on Oct 26 order was "no good" system was backed up and to call back on Oct 27. Done so, ...

Sears
Dryer Dropped From Order and Install Never Scheduled

I grew up around Sears appliances and service contracts. When I bought a house, my wife went to sears.com and ordered a stove, a dryer and a dishwasher. She ordered the professional installation along with the items. The items quickly arrived minus the dryer. I was told that the installers would ...

Sears.com
Premium Shipping Delivered by UPS Ground After Extra $35

I will make this short and quick (unlike Sears.com Premium shipping) Last Wednesday I placed an order at Sears.com for an item that was listed as being In Stock and opted for their "Premium" shipping for $35 The Next day (Thursday) I called to check the status and was told that I would ...

Sears
Missing Hydraulic Jack and Refund Never Issued After 41 Days

On November 5, I ordered $493.60 worth of tools from Sears.com. When my package arrived, one item was not inside of the box, an 8-ton hydraulic jack. I pulled the packing slip from the box and scanned it to see if it mentioned the jack coming in another shipment. I found the jack listed but instead ...