Full disclosure was not provided when I purchased the protection plan from a now defunct furniture store. The "plan" listed all the problems that were covered it doesn't provide the specified services that are purchased and this information is not disclosed to a consumer until needed ...
I puchased beautiful furniture for my daughters bedroom. I got the insurance purposly because we have young children. My six year old son and a friend were playing in her room and got into some trouble. I was so happy that things would be taken care of since we purchased this great insurance from ...
Filed claim on 5/2 received no response. Contacted company 9/9 to inquire about claim. It was denied. Since my recliner sofa got a "snag" from my earring when the springs dropped out of the bottom. It has to be a tear or a rip! Told to contact the mfgr as they don't order parts for ...
What a total waste of money and the most ridiculous process to file a stain report. They intentionally make it bureaucratic to dissuade you from filing - and they dont even have a customer service email for people to write to if you are dissatisfied. First - when I called them. They claimed that ...
I contacted guardsman to correct a problem with my chair and ottaman. The right arm board of the furniture chair, came apart and the ottoman has a oil stain. First let start by saying I filled out the form three times because the customer rep claims they never received both of the claims I mailed. ...
I contacted guardsman to correct a problem with a seem in my leather couch and sofa. There process to place a claim is Absolutely ridiculous. I had filled out a form mail it to them for review. They denied it because the damage was not done by a human error. So if i lied on the form and said i ...