When I recieved a mail from FragranceX.com stating that my order was on Hold and I need to call them to fix the issue, I called. This lady named "Sam" picks up the phone and speaks with utmost arrogance. This was the worst customer service I have ever had to interact with. When I told her ...
I ordered some prefume from them on Dec 10 I never got the order, When ever I call the people that answer the phone tell me I must email them and they will give my email to the right person, I counld never talk to someone about it, For more that 3 months I'm waiting ...
I have placed an order with fragranceX.com at the very beginning of February. Now we are in April! I was ensured that my order would reach me within 2-3 weeks - which is already a very long time! I am based in the UK and regularelly order from the US. Some orders reach me within 7 days on STANDARD ...