Requires credit card info in advance of providing source of research journals. Requires a negative response to avoid future monthly or annual subscription billings. After submitting credit card info, HB did not provide access to the same journal/research that it advertised. ...
I signed up for a trial subscription to Highbeam Research. After letting the trial period lapse, I was charged $200 for a full year subscription without notice. Nowhere on the terms and conditions does it say specifically that you will be charged for a full year if you fail to cancel during the ...
As others have said, this company is terrible. They WILL NOT let you cancel. They simply won't. Here's my nightmare: I cancelled BEFORE the 7-day trial period ended. Unfortunately, I didn't notice the $29.95 charged to me on my statement. As soon as I did, I went to cancel AGAIN. I followed all the ...
I needed to obtain an article and signed up for Highbeam's 7-day free trial. When I signed up, I chose the monthly option of $29.99 per month. Ironically, when I went to cancel my account within the free trial, I had trouble doing so. I was finally able to cancel the subscription 2-3 weeks later, ...
I thought free trial meant just that. When you sign up they make you give Credit card number and code and when i called on the phone stating that I never give that info they said that is how they do it for the trial. I never used the site after the trial, but I began getting billed the $200 plus ...
I made the mistake of signing up for the free trial to help my daughter research a project. I don't recall clicking off the full membership trial for the annual fee. No fees are displayed anywhere on the free membership page nor is the terms that the membership is self-renewing. I was shocked to ...