I'll list the events chronologically: 04/10: Bought a King bedroom set from Marlo's Rockville store. To be delivered on 04/18. 04/18: During delivery, one of the stands of the centre support (that supports the slats) broke. Also the slats delivered were generic ones and not the same as seen in the ...
I have had a number of issues with Marlo Furniture. To begin, their customer service is horrible. Each time I have called the company to resolve one of the many problems with my order between 01/14/08 and 02/23/08 representatives were unhelpful, unresponsive and altogether rude. Representatives, on ...
I purchased a bed room set from Marlo Rockville Store on July 22. The first delivery was scheduled for August 4. When the set arrived, i found that the headboard was defective. I called their customer service reschedule a delivery. After waiting on line for at least 10 to 15 mins, i was finally ...
I went to Marlo's Furniture to purchase a dining room set, but their choices were so limited that I decided to go to Pottery Barn instead. I tried to get my $150 deposit back and the store, once they idenfity that someone is trying to reach them with a problem, they shut off the phones. A bedroom ...
Ordered some furniture to be delivered on 8/3/06. The furniture is dropped off at my home with someone who was helping me move into my new home. This was not suppose to be done because I had explicit instructions to call myself and my wife, who only works only 10 minutes from my home in rush hour ...
Marlo Furniture still has not resolved our situation since July 5th when we purchased all our funiture CASH. Getting through to those people on our own has not only been a horrific and traumatic ordeal but the worst customer service both my husband and I have ever encountered our entire lives. And ...