I had to replace 2 12 cup carafes because of THE SAME issue, the handle broke off, I wrote to the company asking if I could be compensated for my loss, they told me there is a 45 day guarantee on the carafes and my time had passed, sorry! This is poor business!! ...
I tried to use your customer service number both today and yesterday and waited over13 min. On hold before I talked to anyone. I have used Gevalia for years and never encountered this poor service. I tried to resolve my problem over the internet and got no where so I tried the customer service ...
On 10/26 I was charged for gevalia coffee I did not order. On 10/31 I recieved the items I was charged for. I returned said items that day, with refused written on each side of the unopened box. I contacted my credit card co. And let them know I had not ordered anything from Gevalia. One week ...
Signed up via email for the 'free coffee pot', 2 lbs. Of coffee, for $15.00, NO OBLIGATION, coffee club over a week ago... Can cancel when ever I wanted I was told. Received a confirmation right away that my 'order was confirmed' and it would take 'a couple of weeks' to receive my coffee and coffee ...