I ordered new cell phone service and phone with Verizon Wireless. The salesman told me that I had a 2 week trial period and that if I returned the phone within 2 weeks I would get a full refund. I never got more than 1 or 2 bars at my house-reception was horrible so I returned the phone. Verizon ...
This is a formal complaint about the customer service I received at the Verizon Wireless Menifee store. This is the first formal complaint letter I ever wrote to any organization, entity, or individual, but is way overdue. I have been a customer of Verizon Fios for about a year and have been very ...
If you look at their website under family plans, it shows the monthly charge for 1400 shared minutes is 89.98 with a line just under which states "for first 2 lines". If you actually go to sign up, the 1400 min plan becomes 100.00. Sales people for Verizon claim the difference is the 9.95 ...
I ordered Home Connect to replace my land line. The service started on 10/17. On 10/31 when I returned to the store at 4154 McKinley Pkwy, Hamburg, NY 14075 to terminate the service. I was told that it would cost me an additional $35 to return the Home connect device that I paid $30 for. I was told ...
I have 3 phones and a 2 year agreement with Verizon Wireless. I also have 3g hotspots, etc. My bill is around $350/month. One of the phones on my account (my girlfriend's Incredible 2) started acting really weird. Her screen wouldn't respond to her touch, then sometimes it would, then it would move ...
I ordered an iPhone 4 RS in November for my daughter as a special present for Christmas. The transaction entailed the phone be shipped to me overnight. I never received it. I found out Verizon's system does not have the capability to enter a “Suite” or “Unit” number for the “Ship To”address when ...