USA Baby in San Diego went out of their way for me! I got a Joovy Caboose stroller from a friend and I lost the front wheel. Sherry got Joovy to send me one for free!!! She didn't have to help me at all, yet she treated me with the biggest smile and the best service I have received in a long time! ...
DO BUY FROM THIS COMPANY—at least online. They have the worst customer service I have ever experienced. You can not talk to a human, and they do not respond to any communication via email. The item I purchased online arrived broken. They require a "authorization number" in order to return ...
The most horrible service I've ever encountered in my entire life! I ordered furniture and the owner assured me that while they've had delays in the past, that I most likely wouldn't encounter any issues. He told me 6 - 8 weeks. So I placed my order. It has been almost 16 weeks and I still do not ...
I have never encountered such poor customer service as I have from this location of USA Baby. (Hollywood, Fl) It has been a nightmare! I was told my furniture would take 4-6 weeks for delivery and it took 11 weeks for me to get my crib and it had several issues with the paint that the company is ...
We purchased Berg crib from USA baby in 11/06. Our daughter was born in started sleeping in it in May 07. She slept in the crib for 7 months as a newborn. The crib is a convertible crib with a front gate that comes up and down. The gate broke one day from use and it falls/gets stuck and can come ...