I have spent the last three days attempting to order from ulta.com. First of all they have numerous promotions claiming free shipping and/or items yet, when you try to checkout they do not populate as such. I prefer to shop on line for it's ease and convenience. Plus, have you ever been in store at ...
My first experience with Ulta.com was on Black Friday. I filled my online cart up with products then tried to check out. The online coupon didn't work, but after two long phone calls, a representative told me he would credit my account for the coupon. (He did not.) After I placed the order, one of ...
Their website and service is horrible. The website won't take the coupons it promises, like free shipping on $25 or more. Not! (Only on certain items.) You can't use more that one gift card at a time. So, if you have (2) $25 gift cards, you have to order twice and pay the shipping twice. Also, it ...
Received wrong item. Sent back same day. Asked for exchange. Still no reply, no exchange, no refund. Have emailed them four (4) times. Has been over two weeks. They are on West Coast and phones never open. Never again Ulta! ...
I pass the Ulta store every week and planned on purchasing from them regularly out of convenience. They recently had a sale on Matrix items for $13.99 for the large bottles. On display in the front of the store they had various products on sale. I picked up one that I really needed and I decided to ...