These guys are complete jerks and liars. Do not take your vehicle here. They should be shut down for shady business practices. I cannot believe they are allowed to operate. The owner is an arrogant sob. The managers have zero customer service skills. They will try to get you to pay for repairs that ...
I had to have a stabilizer link replaced in my car, so I called a few shops and collected estimates. Then I stopped by Tuffy located in Euclid, Ohio, and was given an estimate of $95 which sounded good. I came back next morning, had the thing installed, and to my horror, was presented with a bill ...
At the end of September I went to Tuffy Auto to have my brakes done. I knew I would need new rotors and brake pads. Little did I know that it would cost me $1,600 to have it done. Supposedly my a tie rod was coming apart, a ball joint had a crack in it, and my rear brake hose was rusting through. ...
I went to location for front end alignment. While standing at the counter and within earshot I heard another employee say to a customer you have a bad oil leak and the customer said he is not aware of such a problem and then they went outside to the shop. I did not think much of it until about an ...
On 10/30/07 I received a call at work from the "regional manager" of Tuffy Auto Service Center. My 80-year old mother, who lives in Spring Hill, had taken her car in for an oil change. She was told her car needed almost $2,400 worth of repairs and that her car was not safe to drive. They ...
On May 25 I brought my car to Tuffy's to have freeon added to my airconditioner. I requested they do what it took to make sure my car had cool air. Reason for I had a very sick daughter (high risk pregnency) who needed the cool air to be comfortable. I was taking her to an appointment and I told ...