I bought a stainless Emberglow grill having a "98 year guarantee." After 3 years they stated they'd just provide 12 months warranty despite the fact that they accepted the components I required were included in the 98 year guarantee. "They'd improved their plan." ...
I went in on a Friday afternoon to the manufacturing office after someone referred me to them for a good deal on a grill. The customer service manager took me into the warehouse and showed me the available grills and after I chose the one I wanted to purchase she told me she would put my name on ...
We purchased a new grill in October of 08. Anxious to get in some grilling time before the snow flies, we came home and started to put it together only to discover that the four main bolts of the grill connecting the top to the bottom were missing. We contacted Sure Heat MFG right away and were ...