We purchased a side-by-side Kenmore Coldspot Model #59502990 sometime in 2000. After about 10 to 11 months, I started noticing that food was beginning to go bad faster than normal. Mostly milk. We get our milk deliveries to our doorstep so I began to wonder if the milk we were receiving wasn't up ...
In April of 1999, I paid this account in full, closed my account, and cut up the cards. I have been repeatly called customer service over the past five years to get this account closed once and for all, which each time the associate from Sears states that they will enter it in the computer as ...
I can state as a former employee and consumer, that many of the items (read: TOOLS) are not new. I have found many single packaged items to be refurbished (meaning reconditioned) in tools. I had a 3/8" ratchet break (strip the ratchet mechanism). I took in the ratchet to be replaced. The sales ...
I purchased a power mower from sears last year. This year when I started mowing the motor locked up. I called Sears repair service (1-800-4 MY HOME) to fix it under warranty. On May 8 they came and determined it needed a new engine and ordered one. Two weeks later a technician came and said the ...
We posted the following to the addressee via USPS on 3/24/03 March 22 Mr. Jerry Hauber National Customer Relations Manager Sears Merchandise Group 3333 Beverly Road - 731CR Hoffman Estates, Illinois 60179 RE: Abysmal quality and after-sale support/service Dear Mr. Hauber: Thank you for the usually ...
Kenmore refrigerator after 18 months had a compressor failure. The owner's manual clearly states there is a "Five-Year Full Warranty on Sealed Refrigeration System" and the compressor is listed as one of the parts included. The warranty further states, "Sears will repair the sealed ...