A horrible experience with the Room Store: Great salesman sold me a couple grand worth of furniture. Unfortunately, once you pay for it, that's where the great service ends. Your window for delivery will be 4 hours. If you request to be called an hour before the truck is due at your house, so you ...
We purchased a loveseat, chair and ottoman (along with a dining room set, which we've had no problem with) from Room Store in late December. The furniture was delivered in early January. We purchased a five-year warranty, which covers accidental spills and pet messes. About a month after we ...
Here is an actual exchange between me and the Room Store. At issue is a single coffee table retailing for about 200 bucks. My original message is at the bottom and the insane conversation with "Customer Service" proceeds up the page. "Good morning, We apologize for the misprint. The ...
My husband and I purchased a bedroom set and a cocktail (coffee) table in June. I had a bad feeling ahead of time because I know that Room Store furniture is cheap quality, but we just got married and needed some affordable furniture to fill our first house. Shame on me. The black paint on the ...
We bought a dining room suit from Room Store in Raleigh. We were told that it had to be picked up in Durham due to the space they had in their storage area. We were ok with that with the deal that we were getting. Had to wait to Friday to get it and this was Sunday. We get the furniture on Friday ...
We have been long time customers of the Room Store with no problems until our last purchase of living room furnature. Some pieces ended up being defective. One of the peices was replaced in a reasonable amount of time. It was a bit inconveneint to have to be available for 2 visits 1 for inspection ...