We had a very bad experience with purchasing from Restoration Hardware. Purchased a the Sutter dinning room set a couple of years ago. The wood base and table top since cracked and it took month of pleating with R.H. To getting it fixed. More recently, we wanted to use our leaf for the first time, ...
We order a couch on Nov and received the Item in february. Not the time line we were told. We also were told by the delivery agent that the Item was damaged and had to be turn back to restoration Hardware. They made their usual apology and said they would ensurea better service and outcome. We ...
Requested for workplace Light foundation tone requested in April. Tone back-ordered, guaranteed for June. Tone only open to deliver out July. Unique approach to cost rejected, since resources ended June (administrator issue). Had tone been delivered out in July, resources might have been available. ...
I bought a couch from restoration hardware about 7 years back. The fabric was thin so when i indicated concerns about that the salesperson explained it's a lifetime warranty. The fabric has disintigrated. I don't possess a puppy or was it abused by any means. They claim it was because of normal ...
I ordered a bathroom light from a Restoration Hardware store in November, and was told it would be delivered in two weeks. Each time I call to inquire about the light I'm given a new backorder date somewhere in the future. The customer services reps never seem to give any explanation of why the ...
On several occasions I drove 45 min to Restoration Hardware in King of Prussia and was given the wrong merchandise. Not only did I waste time returning the merchandise but also gas. Just last week I purchased bronze loop rings for my curtains and noticed that antique brass rings were in the ...