We had a very bad experience with purchasing from Restoration Hardware. Purchased a the Sutter dinning room set a couple of years ago. The wood base and table top since cracked and it took month of pleating with R.H. To getting it fixed. More recently, we wanted to use our leaf for the first time, ...
We order a couch on Nov and received the Item in february. Not the time line we were told. We also were told by the delivery agent that the Item was damaged and had to be turn back to restoration Hardware. They made their usual apology and said they would ensurea better service and outcome. We ...
I ordered a bathroom light from a Restoration Hardware store in November, and was told it would be delivered in two weeks. Each time I call to inquire about the light I'm given a new backorder date somewhere in the future. The customer services reps never seem to give any explanation of why the ...
On several occasions I drove 45 min to Restoration Hardware in King of Prussia and was given the wrong merchandise. Not only did I waste time returning the merchandise but also gas. Just last week I purchased bronze loop rings for my curtains and noticed that antique brass rings were in the ...
Upholstered Dining room chairs from Restoration Hardware purchased in September, are less than 2 years old & they squeak! This happens every time we sit down on 5 out of 6 chairs purchased. They have been used once/month (maybe). I weigh 110lbs, my husband 150lbs. Only remedy offered when ...
Needed to make a return. No problem. Diane helped us and we were out of there in a second. This place knows how to do it. They keep the customer happy and understand that is what separates them from the pack. ...