Even though new frames and lenses had not been ordered by the store, and I canceled the request the next business morning I was told that they never refund money; it was theirs to keep (per manager). Though countless messages were left for the franchise owner, and a faxed letter was sent politely ...
My insurance company said to go to pearl vision after my dog ate my glasses. My insurances carrys a co-pay of $10 for an exam and $20 for the glasses. I have a valid presciption from a nother vision center that they refused to acept. I made an apt. Gave them all the insurance info when i came to my ...
I returned my contacts on Nov 12. I was told it would take 7 -10 days to process my refund (funny, it only took them 5 minutes to debit my account) I called back on Nov 20 requesting an update. I was then told it would take 10 - 14 days to process my refund, but it would be processed by the end of ...
Be careful as to what you are told by this company's representatives&especially when purchasing a service contract. I have experienced that it is not the employees, but a hypocritical mangement policy to change conditions at any time at the detriment of the customer and in favor of the company. ...