Poor Service. Poor Customer Service. No order confirmation. Order status is confirmed over the phone as available, but 7 days later, no part. When inquired, told part is out of stock. On HOLD for 40 minutes to speak with a supervisor. She is sorry! No other solution offered. I'll never buy again ...
Ordered and received part identified by Partstrain website "partsfinder" as being for my vehicle. Ended up that it was not and in order to see that it was for a specific vehicle you had to look at the parts detail even though it said it was for my model car. Had to pay restocking fee and ...
I ordered 4 parts from this company and 3/4 of the order arrived, but they canceled the last piece. Unfortunately, they canceled one part and did *NOT* refund my shipping. Essentially this is a bait and switch where I got charged Shipping for 4 items, but only shipped 3 items. I argued with CC ...
Purchased an oxygen sensor from this company and they sent me the wrong one Website information is confusing and misleading Customer service provided terrible service from the beginning. They are not helpful in the least. Time to respond and pickup a call is very poor then the reps are even worse. ...
Hello, For over two months now we have been trying to get a credit from this company that their cutomer service supervisor Patrick Lim committed to. They sent us the wrong part.in trying to deal with this company the time to get someone on the phone is ridiculous, the people taking the calls are ...
My husband needed a window regulator for his truck, so I ordered it through Parts Train, thinking it was a 'good deal'. When the part arrived, my husband went to install it, and realized that THEY had sent the wrong part. He needed the part to fit a GMC Sierra, not a Silverado. I emailed them, told ...