I went to Massage Envy Encino on Monday to try to sooth a very sore sciatic nerve issue. I have been there once before for this and that therapist did a good job. This week however, I went in and before long I was screaming out in pain on the table. This new therapist told me that there was fluid ...
I have "pre-paid" for 3 massages for my girlfriend. Massage Envy is holding those pre-paid massages hostage because my credit card declined payment for the next month's dues. I explained that my credit card was breached and I had to cancel the card and I have not yet received my new card. ...
I treated myself to a massage at the local Massage Envy because it was close to my house last January. There was another woman who was waiting and while the both of us were checking in, the sales pitch started. The employee said that the membership guarenteed a massage every month, but NEVER said ...
We have been trying to cancel our Massage Envy membership due to the fact that my wife is now pregant and is very high risk. Even with a letter from her doctor, Robert Stone at Massage Envy refused to cancel the membership. Apparently, customer service is not an issue for this company. We would ...
Horrible experience, horrible therapists. The first massage was not bad so I signed up. I have moved, but they want me to pay three months of the membership that is late to cancel. Anyone out there know if they will actually send it to a collections agency if I refuse to pay? They won't except a ...
I was told that there was no long term obligation when I enrolled and that it was month to month. As if that was not enough, I had a heart attack in early 2007 and had bypass surgery. These jerks harassed me in rehab. I told them what had happened, that I was in rehab, and that I could not have ...