Bad, worse, and horrible customer service at JetBlue. I HAD been a loyal customer until yesterday. The past 3 flight's have been fine... With the exception of 1hr plus departure delays. The website has had incorrect pricing and with every flight, Jet Blue short changed my True Blue points. Each ...
Booking a flight for my daughter from DC to Boston $51 asposted online. Jetblue said she is not an adult (she's 17) and we would have to go back online to book her flight. Low and behold, the flight is now $157 refused to honor the $51 flight offered just seconds before. Load of BS and will make me ...
The TrueBlue membership program run by JetBlue is faulty, mismanaged and the terms are poorly written. The program takes advantage of consumers making them believe they are making educated and beneficial financial decisions and never delivers the program's rewards as promised.By constantly changing ...
JetBlue has no heart. My husband and elderly mother booked a flight to see our son/grandson before he was deployed. His deployment was moved up one day and when I requested to move the flight up one day, we were told it would cost us $855 to change the one-way flight. No ifs, ands, or buts. They ...
I've had a mixed experience with this Pass and unfortunately the bad outweighs the good. Dealing with JetBlue gives new meaning to "buyer beware". Some of the terms and conditions of their AYCJ Pass have been worded in such a way that the consumer is duped. Most glaring is their wording ...
May 10th 11:30: DC, DULLES AIRPORT The 1304 was supposed to depart at 10:57. We four were supposed to transfer the flight to Shanghai departing at 4:30 P.M. 1304 was delayed. We worried and explained our situation to the staff. Staff at front dest said: "We guarantee that the flight will ...