I waited at least 30 minutes for help yesterday in the watch department. One salesperson was on the floor taking care of the entire watch, jewerly, ring, the whole floor. She called for help and no help arrived. You will say i said 30 minutes it was probably 5 minutes, no it was 30 minutes. The ...
My wife and I purchased two media chairs with an extended warranty. All went well with the chairs for about 8-9 months when one of the chairs needed service. I called, they came out, diagnosed it needed parts, ordered the parts but the wrong parts came in. The repair guy took pictures this time and ...
Orders in the wrong system, missing beds and and a sofa order that was canceled for no reason. Pennys has wasted 4 weeks of my life. For a store that puts themselves out there as. Focused on making the customer experience better every day, jcpenney is dreaming up new ways to make customers love ...
I was interested in purchasing a bedroom set that was on clearance and asked if they would hold it for me for 24 hours and they said yes and put a sold sign on the product. I needed (using Skype) to get get approval from my wife who is in another country. She gave me the go ahead so I went to ...
This has to be the most annoying ad campaign to date. So much so I change the channel as soon as I hear the screaming. I may stop shopping JC Penny because of this ad. If I were a JC Penny exec I would demand a full refund from the advertising agency. ...
My wife noticed a charge on our JCP credit card statement for Fun family Rewards for $9.95 yesterday. She had noticed it before, but didn't question it because she thought it was connected to the JCP customer rewards program. She wasn't in the store on the day of the charge so she called the toll ...