Purchased a vocation package from JetBlue included Hertz car rental. Arrived to Hertz counter with a man called Tom. Told him that we don't need any extra insurance coverage since our credit card and card insurance already has coverage. Also told him that it's been pre-paid thru the package. He ...
I booked a rental car over thanksgiving and pre-paid for the rental. After returning the car in perfect condition my credit card was charged $300. I called the customer service hotline to seek a resolution. I was pushed off to sending an email. The representative on the phone claimed that she was ...
I booked a mid-size car online at 2PM on 11/9 and scheduled pick-up for 6PM on 11/9 from Hertz in Woburn, MA. I arrived to pick up the rental at 5:55PM on 11/9 and was told that they had sold out of cars. They gave me the card for a Taxi service and said there was nothing they could do for me. I ...
I was overcharged $400.00 for additional insurance which I made a special trip to cancel. I was told I would get the refund in 5-10 business days. Day 10 and still waiting. They try to run this business with one person working at a time. So if they go to pick someone up the door gets locked. How ...
Returned my rental with a full tank of gas and still charged for gas, a recovery fee, and customer facility charge? Dishonest gas charges and unusual misleading hidden fees. I called in attempt to get things straightened out, but was connected to a extremely rood representative. I need to be ...
For at least Cleveland rentals, the estimated cost does not include a $6 charge labeled MVL. No excuse for a multi-billion dollar operation to not be able to program something so trivial compared to the rest of the estimate programming. Others have reported the same on the web. ...