The service we recieved from you was great, Our complaint is with the people who made the stove. I sent them several e-mails & they never answered one of them. ...
I made a purchase a while back. Very satisfied with customer service, deliver and item quality. Would order again. ...
After realizing that there was a problem with part of our fireplace, we contacted Hearthside. There was no reply for a month or two. We contacted them back. Then, they told us we would have to ship the current outer cover piece prior to receiving a new piece. We complained about this and asked why ...
Customer service as well as follow up/maintenance with Hearthside Direct has always been phenomenal. We have gas logs, which we absolutely love! I would never make it throughout the winter without them. When it came time to do the annual cleaning, we made the call, scheduled the appointment and as ...