NO Phone for stranded customers during operationg hours to find out what is going on with the bus, why it is stopped, and when will arrival time be. I wish to have a FULL REFUND and will not use nor recommend this service to my friends or colleges!!! ...
It is now 3;37 in the morning my elderly mother in-law is stranded on a bus from Philadelphia to Indianpolis. She has been waithing for at least 2 hours for another bus to arrive. One bus already picked up half the passengers. She doesn't know where she is or when she will be arriving. All phone ...
I was treated with prejudice and man handled by a security guard, without provocation. Drivers were all rude and condescending, bossy and disrespectful, not at all helpful. Complaints department has not been helpful in resolving my complaints or finding my luggage they lost in Amaillo, TX. ...
Today I purchased a round trip Greyhound ticket for my grandson in Grand Rapids, MI. To travel to Toledo, OH. When I filled in my credit card info up popped a notice of an $18.00 gift charge. This ticket is not a gift. But I decided just this one time to go ahead and book. As I accessed the ticket ...
My baggage was lost on July 8 and I have put in a report on the situation, now I can not get on hold of anyone to talk to them about how this matter is being handle to return my things to me or get the money for my things! On the return trip, the bus was late leaving and no one said anything to me ...
I bought an item that needed to be shipped to me via Greyhound Bus. I called their freight depot for 4 consecutive days to see if the item arrived. The first three days calls resulted in their telling me "No" it had not arrived. The 4th day's call resulted in their telling me it had ...