**Complaint Letter** On March 25, 2026, my mother, Shirley Newell, had a reservation to travel on Greyhound Bus Lines to Jackson, Mississippi. Her booking number is 3339005215, scheduled to depart from Atlanta at 5:40 a.m. and arrive in Jackson at 12:20 p.m. We arrived at the bus station at ...
It was a horrible experience, first booked through Greyhound site and reached station 1 hour before but it was closed no one to help, when I called Their customer care they told me though I had booked through Greyhound website but the bus was for Bonanza so they couldn't help. I was there for 2 ...
This was the worst traveling experience of my life.in order to change my ticket there were a ton of extra costs that they never told me about. Getting a hold of someone to even talk to is next to impossible. The branches where I would be leaving from and going to never answered their phones, the ...
In November I took a Greyhound bus from Bridgeport, Connecticut to Asheville, North Carolina. This had been my very first time using a bus line, and naturally I was very scared and nervous. The bus driver I had at my first transfer was incredibly nice and helpful, and for that I'm very ...
I booked a trip to New York City last night, and was told that the total fee would be $37.00. After checking my card I could see that I had been charged $47.00. I called back and was told that the extra $10 was a 'service fee' for booking over the phone. This was NEVER revealed by the booking ...
Dear Customer Service Representative: I gave up traveling by Greyhound a long time ago due to the gross inconvenience of scheduling, rudeness of employees and most of all, the filthy conditions of buses and terminals. After listening to commercials about the improvements made by Greyhound, I ...