Ordered the wrong sized wet end and wanted to replace it for the correct size. They wouldn't accept it. You can't even get them on the phone. Needless to say, their customer service is an absolute JOKE!!! Do not buy from dpd pools!!! ...
This company must be stopped, I placed an order for very expensive steps for my above ground pool over 10 days ago. Of course, the payment was processed immediately but the item is still sitting in pending status. There is no attempt to ship the item even though their website states 95% of items ...
Pooldeals.com advertises 1-3 day delivery. My order has been sitting in processing for 12 days. When I try to contact the company, I am directed to fill out e-mail which they will answer in 1-3 days. They do not respond. I tried calling their phone number, (which is not on the web site at all, I ...
On May 16 I ordered a pool liner from the "clearance" page of pooldeals.com and used my debit card to make payment. I received an invoice by email on that same day. Then I waited. On May 30 I started emailing the company — I have yet to receive a response from them. I haven't started ...
I ordered a pool liner from this company on 5/4. My credit card was charged on 5/7. I did not receive my order or any response to my inquiries by 5/17. I reported this to the BBB, they sent complaint (5/18) to this company. Mr. Goss sent reply that if my order had not been shipped, I would have ...
This Company charged my credit card and never delivered the pool liner I ordered. It is imposssible to contact them. You can only email to their customer service dept. I have done this four time in the past three week with no response. The only way I was able to find a telephone number was to ...