I was on the phone for the second time since December. Today, 3/24/09, I was on the phone to dispute future charges. Back in December, they agreed to give me a package for $44.99 for 12 months. Today, I found out that the monthly package I got back in December was increased to $47.99. I wanted to ...
I called to request 2 additional receivers before 3 weeks of new service had elapsed. Four separate agents passed me around for 30 minutes to justify charging $340 extra for a $4.99 per month advertised fee! When I complained, they said that "was their policy." The end result was that ...
I was a long-time customer. I upgraded to a new TV and called for a new dish for HD. I asked if there were any charges or any new contract. I was told no, repeatedly. After the installer was here for 4 hours, he handed me 2 papers to sign. He never told me one was a "lease agreement," a ...
I'm all about contracts. I know I signed up for an 18 month contract in January 08. At the time I was living in Seattle and didn't anticipate moving to LA in December 08. I told them my moving plans in December and was aware that I would have to pay the cancellation fee, but customer service said I ...
I'm very unhappy to discover that PPV is now only 24 hrs., and I want to know why. I hope somebody can clear this up for me. I used to order a lot of PPV movies, mainly for the caption effect, and was able to save them on my TiVo until I was ready to watch them. Now that is not an option. ...
In August I made a payment with my credit card to Directv for my ex-boyfriend, who was having money problems. His problems continued and his account went into default. In Feb I was charged $907.82 for over charges and equipment that was not returned. I called DTV and was told to fax in info proving ...