I ordered many PPV events from Direct TV. On one instance I was mistakenly billed for a PPV event I did not order. Unfortunately, the company refused to credit my account. Good customer service is realizing the value of the customer and meeting their needs. If you have a customer that generates ...
Just got off phone with Directv after canceling their service, they sent one Fedex box to return a DVR receiver an another standard receiver. Both would not fit into the box, so I packed the DVR receiver and arranged pickup, then called 1800Directv; their customer service representative had me open ...
Horrible! I just bought a house, and called DTV for pricing. I was told to sign up for some "special pricing" for that weekend... Which was an entire month before we were to move in. But I signed up anyways bc of the price. I ordered an HD DVR and 2 HD receivers... Tech came out and I ...
When I signed up for DirecTV over the phone I told the sales lady that I wanted 2 HD/DVR's for free since I could get the same thing from Dish Network. She spoke to someone and then came back and said they could do that. I placed my order and paid for one additional DVR. Three times during my ...
I am very upset with Directv changing their music channel from XM to Sonic. Not only was there any pre-notification regarding this, but the change is so horrid. Sonic sucks! And for this I am seriously considering a change in satellite services. Your loss for sure. Regards, Carla ...
I have been lied to over and over again. Direct tv tells you one thing, the tech comes out and tells you another. Three times now. Enough is Enough. Then I get a call and they try to give me free HBO big deal. They already robbed me with there fees on installation. The Worst Ever. The only reason ...