My complaint is about the way you do business. I have been a long time customer under my wife name which is Cheryl. We have three receivers in the house. And one has a problem. I have narrowed the problem to one of the satellite modules. When my wife called for help she was told it would cost her ...
Ten days ago today, August 20, I called Directv to cancel my service because I was unable to censor commercials. The customer service representative (CSR) advised me that there was an $80.00 charge to cancel the service. I told the CSR I would have an invoice due August 24 or 25 (I hadn't received ...
Called two weeks ago to try to resolve a refund issue. The rep said 10 business days for my check to arrive. 12 business days later I called back to check. The new rep said that the check was just sent out today. I'm extremely disappointed and would not recommend dealing with or trusting this ...
I have an issue with my DirecTV Hardware. Overnight it stopped working. After spending hours on the phone today and being told that despite having a paid protection plan on my account I would have to wait 8 days for a technician to come out for a service call. When I tried to ask if there is a way ...
I've been a customer of DIRECTV for 10 months under a 24 month contract. The original installer ensured my other cable drops were active should I want to add another receiver. Called today about adding another receiver to my existing account only to be told it would require an installation fee of ...
These people are basically just stealing money from me at this point. They offer "$30" a month packages when in reality my bill comes to $76 every month. Then on top of that they offer "free HBO for the first 3 months" when after the 3 months is up they automatically add $50 to ...