I had a horrible experience with DIRECTV and was appalled with their billing service. I was a customer for almost 10 years; when I ordered a DVR, in a concealed way, I was automatically enrolled in a 2 years contract which I could not get out. DIRECTV is desperate for cash and will do anything to ...
DIRECTV offers several plans to get you to agree to a contract, but in my case never stuck too their end of the deal. I called in Dec. They said no fee to install, but when the rep. Called to confirm he said it was $20.00. I sail for what his response was for insurance while he transported the ...
We have had trouble with our directv service for five days.intermittent signal, no channels available. The problem is with two televisions. I was lucky to get Kathi Employee #252966, located in Oregon on the line. She was pleasnt and courteous and patient with my poor explanation of the problems ...
I bought an HDTV receiver from Best Buy. The technicians came to install new TV and equipment onhand. Customer never talked or authorized Directv to activate HDTV receiver other than the normal basic operations the receiver performs without calling in for the HDTV to be activated. Customer has old ...
If a customer bought an HDTV receiver somewhere else, do not charge them if they did not activate the receiver by calling. Do not assume equipment on site is up to date. Do not charge early termination fees when service was not fully provided. Contract is not honored in full and consumer loss is ...