I purchased a sofa for my living room at Carl's Furniture on 7/12/10 & it was delivered on 10/14/10. I reported the 3 cushions being too big & wrinkled and the skirt wrinkled in 11/10 to the Stuart store. After many calls, their upholster, Gene, came to assess the problem in Jan. He said he ...
Carls Furniture was very quick to take my deposit for an item that was ordered in June.By December, I still had not gotten my merchandise. I was then told it would not be here until mid March. I decided to cancel the order and was told that I would be issued a credit. Customer service told me that ...
In January/ feb I purchased over 10,000 dollars of furniture from Carls. They sent one of their decorators to my home to formulate ideas, measure, decide colors etc. After she did this I went to the store and sat down with the decorator and another design expert to discuss fabrics, chairs, sofas, ...
As with any retail establishment, Carls was very quick to take my money. I paid by check. However, within 2 days, I decided to cancel the order, and rethink how I wanted to furnish. The furniture was not a special order; it was sitting in their local warehouse. It never left the warehouse. However, ...