Inquired if Company would waive renewal fee and asked if I would lose mileage rewards if I cancelled membership. Was advised by rep that the 19.00 fee will not be waived, but, I would retain mileage. Turns out rep was wrong and I lost 106,000 miles or points because of the misinformation. After ...
I asked Capital One to refund a $5,000 credit balance (overpayment). They told me I would have to wait 15 days after the next statement closing date. I reluctantly complied. Now they say that I must write them a letter to formally ask for my money back. Then 30 days after receipt of the letter they ...
How about those of us who fall victim to the finance charges. If unable to pay enough to reduce the balance to an amount low enough for the finance charge to not take you over the limit, you are charged an over the limit fee even though you have not borrowed an amount equal to that which you have ...
Two weeks ago I wrote a check to Capital One for $500.00. This Tuesday, I called my bank to see what checks had cleared. To my amazement check #2047 cleared for $1500.00. I don't write checks of that sum often so I looked it up in my checkbook and sure enough, check #2047 was written out for $500, ...
On April 25 I tried for the first time to redeem my "No Hassle" cash rewards. It took a while to get the right phone number and talk to a live person. I was told the cash rewards would be in my account in 5 to 7 business days. It didn't show up, so I paid my current statement in full. ...
Capital one not only did not apply my payment to my balance they applied it to fees that should of never occurred. My payments were supposed to my deducted from my checking account and before they set it up they charged me sixty dollars for late fees!!! When I called them they called me a liar and ...