I have had multiple issues with their customer service and technical support. Can't use laptop except in my living room next to box and I have fastest speed. Remote DVR also never works. The first month I had service my box died, had to make myself available to them to bring me another stupid box. ...
We are constantly knocked off the internet and this never ever happened when we were with Bellsouth. We have a Linksys router for WIFI. We have to constantly pull the plug out and back in to get back online. Brighthouse wants you to rent their router. More profit. Like they're software writers are ...
As a full-time student, I am required to participate in online classes and lectures, and I also take some of my exams online while obtaining my second college degree. I've had Brighthouse internet for less than two weeks and my grades are already DROPPING because the internet stops working for ten ...
We began with Brighthouse in early 2000. When the HDTV scam began, (as we all know, none of this was true and cable continues to work on the old clunker TV's) we decided we had better get a new TV so we wouldn't lose cable. After we bought a large flat screen, a technician advised it would be a ...
On 11/20, I contacted BrightHouse Networks through their website to request a change of service as of 11/29, as I was moving. Shortly thereafter, I received an email from “Barry” acknowledging my request for change of service the 22nd. Before I had a chance to call, I received another email from ...
Brighthouse cable tv has been out to my home at least 8 times in a six month period to try and fix the macro-blocking (tv picture freezes up) issue. It has never been fixed and they keep coming up with excuses. Every technician has a different opinion and yet nobody can fix it. It is extremely ...