In April, my wife and I contacted Blue Haven Pools (salesman: Al Hardin) expressing interest in having a pool built in our back yard, overlooking a lake. Al came to our house within the week, very responsive, and eager to have our business. This was the start of the most expensive mistake in our ...
It took them five months to finish installing the pool, they said it took 6 weeks when we signed the paperwork. They had to tear up the deck and repour it twice. They had to relevel the pool because it was not level to begin with. They damaged the fiberglass pool when they redid the deck. They ...
I contracted to build a "cloud shaped" pool in my backyard. I scheduled myself to work from home during the installation so that any issues would be immediately addressed. The first problem was that they installed the light in the exact place I ask them not too, even though I reviewed the ...
This letter is to comment on a bad experience we had with Blue Haven Pools. The finished pool is acceptable but the way the construction process went and dealing (or should I say lack of) with company representatives is totally unacceptable. The only thing the Blue Haven franchise in Austin was ...
We signed our Blue Haven Contract in October and as of July 8, we still are not complete! Blue Haven has no regard for the contract dates, and they seem to want to be sued! We can not get any results! The Blue Haven website is full of lies! The "Customer Care Hotline" is a joke... No one ...
We signed a contract in OCTOBER. They decided not to did before winter, so we got started in MAR. Some guy calls himself the project manager, comes to our driveway and says "sign this"... It is a list of excavation details, including a statement that they were "raising the pool" ...