Blockbuster L.L.C
Cancellation failure, incompetent, possible intent to defraud, refund denial, run-around
Verbally requested account cancellation before due date at store. Billed for two months after that. Store clerk would not issue refund and claimed no record of cancellation existed (on unused account). Told to come back next day to speak w / manager who could issue the refund. The manager refused ...